Hotel Krystal Cancun Resort ★★★★

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Krystal Cancun | Cancún | Mexico

Paseo Kukulcan Km 9 lotes 9 y 9 A, 77500 Cancún, Mexico

➤ Krystal Cancun | Quintana Roo

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This resort is on the ocean and across from the Cancun Convention Center. It features a sauna, hot tub, an oceanfront pool, while rooms include a minibar and cable TV.

Each room at Krystal Cancun provides air conditioning. A safety deposit box is available in every room.

The Krystal offers on-site car rental services. Other services include event organization, laundry facilities and a tour desk.

Hacienda El Mortero restaurant is on-site at Cancun Krystal. It provides traditional Mexican cuisine and live mariachi music. The resort also offers a buffet breakfast and on-site bars.

Only a short walk from the Krystal Cancun are numerous shops and restaurants. Guests at the resort will also find easy access to a variety of recreational activities including snorkeling, sailing and fishing.
Couples particularly like the location — they rated it 9.0 for a two-person trip.

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Room choices in Hotel Krystal Cancun Resort

Hotel Krystal Cancun Resort Services

Internet WiFi is available in the rooms and is free of charge.
Bathroom Towels, Private bathroom, Toilet, Free toiletries, Hairdryer, Shower
Bedroom Linen, Wardrobe or closet
View View
Outdoors Picnic area, Outdoor furniture, Beachfront, Sun terrace, Terrace, Garden
Room Amenities Socket near the bed
Activities Aerobics, Live sport events (broadcast), Live music/performance, Cooking class, Tour or class about local culture Additional charge, Happy hour Additional charge, Themed dinner nights Additional charge, Beach, Water park Additional charge, Kids' club, Water sport facilities on site Additional charge, Entertainment staff, Snorkelling Additional chargeOff-site, Diving Additional chargeOff-site, Children's playground, Fishing Additional chargeOff-site, Golf course (within 3 km) Additional charge
Living Area Seating Area
Media & Technology Flat-screen TV, Cable channels, Telephone, TV, Pay-per-view channels
Food & Drink Coffee house on site, Fruits Additional charge, Wine/champagne Additional charge, Kid meals Additional charge, Special diet menus (on request), Snack bar, Breakfast in the room, Bar, Minibar, Restaurant, Tea/Coffee maker
Parking Free private parking is possible on site (reservation is not needed)., Valet parking
Reception services Invoice provided, Concierge service, ATM/cash machine on site, Luggage storage, Tour desk, 24-hour front desk
Entertainment and family services Kids' outdoor play equipment, Board games/puzzles, Babysitting/child services Additional charge
Cleaning services Ironing service Additional charge, Dry cleaning Additional charge, Laundry Additional charge
Business facilities Fax/photocopying, Meeting/banquet facilities Additional charge
Safety & security Fire extinguishers, CCTV outside property, Smoke alarms, Security alarm, 24-hour security, Safety deposit box
General Minimarket on site, Designated smoking area, Air conditioning, Non-smoking throughout, Tile/marble floor, Car hire, Soundproof rooms, Lift, Family rooms, Barber/beauty shop, Ironing facilities, Facilities for disabled guests, Non-smoking rooms, Iron, Wake up service/Alarm clock, Room service
3 swimming pools Opening times, Open all year, Adult only, Infinity pool, Pool/beach towels, Pool bar, Sun loungers or beach chairs, Sun umbrellas, Opening times, Open all year, Suitable for kids, Plunge pool, Opening times, Open all year, Adult only, Pool/beach towels, Sun loungers or beach chairs
Wellness Kids' pool, Yoga classes, Fitness, Spa/wellness packages, Spa lounge/relaxation area, Spa facilities, Body wrap, Body scrub, Hair styling, Hair colouring, Hair cut, Pedicure, Manicure, Hair treatments, Make up services, Waxing services, Facial treatments, Beauty Services, Sun umbrellas, Sun loungers or beach chairs, Hot tub/Jacuzzi Additional charge, Massage Additional charge, Spa and wellness centre Additional charge, Solarium, Fitness centre Additional charge, Sauna Additional charge
Languages spoken English, Spanish

Hotel Krystal Cancun Resort Terms and Conditions

Check-in From 15:00
Check-out Until 12:00
Cancellation/ prepayment Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.
Children and beds Children of any age are welcome.
Age restriction The minimum age for check-in is 18
Pets Pets are not allowed.
Accepted payment methods Cash Krystal Cancun accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
To consider

The property has the Stay Safe & Clean Sanitary Certification.

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Restrictions for the all-inclusive plan:

Children from 0 – 4 for free.

Children from 5 – 12, additional fee USD 40.00

Children older than 13, additional fee USD 90.00

How do I get the best price guarantee for Hotel Krystal Cancun Resort?

Best price guarantee on our site. Book here and avoid any surprises at your arrival to Hotel Krystal Cancun Resort. If you find a better rate on pages like Booking.com, Expedia or Hotels.com, contact us through our page's "Contact" tab and we'll improve the rate by up to 10%.

Is WiFi available at Hotel Krystal Cancun Resort?

WiFi is available in the rooms and is free of charge.

Is there free parking available at Hotel Krystal Cancun Resort?

Free private parking is possible on site (reservation is not needed)., Valet parking

What are the outdoor activities at Hotel Krystal Cancun Resort

Picnic area, Outdoor furniture, Beachfront, Sun terrace, Terrace, Garden

What languages are spoken at Hotel Krystal Cancun Resort?

English, Spanish

What are the general services offered at Hotel Krystal Cancun Resort?

Minimarket on site, Designated smoking area, Air conditioning, Non-smoking throughout, Tile/marble floor, Car hire, Soundproof rooms, Lift, Family rooms, Barber/beauty shop, Ironing facilities, Facilities for disabled guests, Non-smoking rooms, Iron, Wake up service/Alarm clock, Room service

Are pets allowed at Hotel Krystal Cancun Resort?

Pets are not allowed.

What is the check-in time at Hotel Krystal Cancun Resort?

From 15:00

What is the check-out time at Hotel Krystal Cancun Resort?

Until 12:00

100% real reviews of Hotel Krystal Cancun Resort

If you have any questions regarding the facilities or services provided at Hotel Krystal Cancun Resort, contact our guest service department, where an agent will be more than happy to resolve any query, prior to your booking.

7,0
Purpose of trip: Leisure trip
What was the highlight of Hotel Krystal Cancun Resort
Fantastic location, service.....not really
The room was nice and clean , the facilities very clean (pool and beach areas, so as the lobby. The sunchairs were very comfy.
At the check-in, we were not told about the facilities included in the hotel, restaurant schedule, etc. Before the arrival, i notified the hotel that we were honeymooners and requested a room decoration, they replied to me that "was with an extra cost", never the less i kinda expected a lil something for our celebration, anything would've been nice but, the room i reserved comes with a bottle of wine, robes, and slippers (according to the reservation info) and didn't even get that. We were aware (from the reservation) that the check out time was at 12' noon, regardless of that, by 11:30am, both of our room keys stopped working, and we were locked out of the room. We went to the concierge desk in the ground floor to ask for help and there was nobody there, we had to go all the way to the main lobby. That was absolutely annoying. At the restaurant by the kids' club, my husband asked for a spoon and never arrived. He had to go and look for it by himself once he saw where they put the clean ones. The hotel is nice and clean, the beach is beautiful, but the service provided is kinda poor.
8,0
Purpose of trip: Leisure trip
What was the highlight of Hotel Krystal Cancun Resort
As this was my second day, they had a lot to live up to and I did enjoy my time
The beach, the pool, the coffee in the hotel was amazing ! Great location near Coco bongo.
The pizza oven was not working when we were there which was disappointing. The wine served at the resorts did not taste good. Our room windows were very dirty so it was very hard to see out of. We were locked out of the safe that was in our suites and felt uncomfortable when the staff member came up to resolve the issue as it only took them less than three seconds to unlock the safe.
7,0
Purpose of trip: Leisure trip
What was the highlight of Hotel Krystal Cancun Resort
Below average hotel in Cancun but on a great location
Location and service at hotel restaurants
About 1 hour in line for check-in and not even an apology. At check-out, room access deactivated at 11:45 am, I had to go 2 times to the front desk to reactivate it. Also very slow room service (about 75min for a couple of sandwiches).
7,0
Purpose of trip: Leisure trip
What was the highlight of Hotel Krystal Cancun Resort
Good location
Location
There are two towers old and new. The should mention that you’re going to get a room in the new or old tower depending on what you are paying for.

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